Claims

All accidents are declared at our brokerage agency. You can contact us by email - claims@avov-services.be and WhatsApp - +32 487 356 754. Write, ask questions. We will try to answer as quickly as possible.
If you need immediate road assistance (accident, breakdown, tire puncture, battery low, forgotten keys in the car, etc), please dial the 24/7 Assistance number mentioned on your white insurance paper (green card previously). Towing in case of accident in Belgium +30km around borders is always free and is included in your Car Civil Liability insurance. For road assistance in case of a technical failure, you need to have an extra assistance option within your car insurance policy.
If you find yourself in a situation where you need to make an urgent claim, please contact us as soon as possible. You can click on your insurance company below and we will show you all the contact information.

Please choose your insurance company

AXA insurance company

The Axa Group operates primarily in Western Europe, North America, the India Pacific region and the Middle East, with a presence also in Africa. Axa is a conglomerate of independently run businesses operated according to the laws and regulations of many countries. Award-winning AXA Insurance provides insurance quotes for cars, homes, health, business, and many more.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Mail

On the website of AXA Insurance Belgium, you have an online tool to declare your Car Accident directly to the insurer. Please follow this link and click "Déclarer votre sinistre auto" (Report your car accident): Assuré chez AXA ? Faites votre déclaration en ligne | AXA Assurances An e-mail of confirmation will be sent to you right after your online declaration.

Phone

0032 2 550 05 55 - AXA medical assistance
0032 2 550 05 55 - AXA auto-help platform

What to do in case of an accident

In case of any urgency with you car, heath or house, you can dial AXA Assistance 24/7.

VIVIUM insurance company

Vivium is part of the P&V Group which is a Belgian cooperative insurance group that offers innovative solutions to individuals, self-employed worker, companies and institutions by offering the insurance products that are best suited to each situation.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Mail

claims@avov-services.be

Phone

0032 2 406 30 00 - Vivium medical assistance
0032 2 406 30 00 - Vivium auto-help platform

What to do in case of an accident

If you find yourself in a situation where you need to make an urgent claim, please contact us as soon as possible.

Declaration

All the information and documents you have provided to support this claim are true and correct to the best of your knowledge and belief. You have not knowingly withheld any information relevant to this claim which would affect the Underwriter's judgement. You agree to subrogate all your rights in this matter to the Underwriter where a third party is liable. You waive your right to pursue the third party (or their insurers) for settlement of this claim. You will retain all supporting claim documentation for at least 30 days after the claim has been finalized as it may be requested for audit purposes.

Baloise insurance company

The Basler Versicherungs-Gesellschaft gegen Feuerschaden (Baloise Insurance Company for Fire Damage) is founded in 1863. Today, it is known as the Baloise Group and operates in four countries under the umbrella of Bâloise Holding Ltd. Despite the changing needs of its customers, there is one principle to which Baloise has remained true at all times: the principle of safety.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Phone

+32 3 870 95 70 - A car accident, a fire? Call Baloise Assistance, 24/7, for urgent help and breakdown assistance
+32 3 247 21 11 - General contact Baloise Insurance during working hours

What to do in case of an accident

You find all the information explained here: Que faire en cas de sinistre

AG Insurance insurance company

AG Insurance is a Belgian insurance company providing life insurance and non-life insurance (auto, fire, accident, hospitalization, civil liability and other) and supplementary pensions. It has been present on the Belgian insurance market since 1824. It targets private individuals, as well as self-employed persons, SMEs and large companies. AG Insurance's products are distributed exclusively through its partners (brokers, Fintro agents, BNP Paribas Fortis branches and bpost bank). AG Insurance is part of the Ageas international insurance group.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Mail

info@aginsurance.be

Phone

+32 2 664 81 11 - AG Insurance medical assistance
+32 2 664 81 11 - AG Insurance auto-help platform

What to do in case of an accident

If you find yourself in a situation where you need to make an urgent claim, please contact us as soon as possible.

Declaration

All the information and documents you have provided to support this claim are true and correct to the best of your knowledge and belief. You have not knowingly withheld any information relevant to this claim which would affect the Underwriter's judgement. You agree to subrogate all your rights in this matter to the Underwriter where a third party is liable. You waive your right to pursue the third party (or their insurers) for settlement of this claim. You will retain all supporting claim documentation for at least 30 days after the claim has been finalized as it may be requested for audit purposes.

TVM insurance company

TVM - is a Dutch insurance company specialised in providing insurance to transportation companies. It is a mutual company founded in 1962 by a number of transportation companies, and is headquartered in Hoogeveen. TVM Belgium is only aimed at companies and not at individuals. Main different target groups: Third Party Transport, Own Transport, Work equipment, Company vehicles.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Mail

schade@tvm.be

Phone

+32 78 15 11 63 - TVM Truck and Car Assistance 24/7
+32 3 285 92 00 - TVM Main contact from 8h30 to 17h

What to do in case of an accident

If you find yourself in a situation where you need to make an urgent claim, please contact us as soon as possible. You can make an accident statement in different ways. The earlier you contact the company, the better. In a case of an urgent claim or emergency: phone TVM assistance service.

Declaration

All the information and documents you have provided to support this claim are true and correct to the best of your knowledge and belief. You have not knowingly withheld any information relevant to this claim which would affect the Underwriter's judgement. You agree to subrogate all your rights in this matter to the Underwriter where a third party is liable. You waive your right to pursue the third party (or their insurers) for settlement of this claim. You will retain all supporting claim documentation for at least 30 days after the claim has been finalized as it may be requested for audit purposes.

Allianz insurance company

Allianz Belgium offers a full range of products and services in Non-Life and Life insurance for individuals, the self-employed, SMEs and large companies. Allianz has more than 1,000 employees in Belgium and is a subsidiary of Allianz Group, the world leader in insurance and asset management.

In Belgium, Allianz has chosen to offer its products and services exclusively through independent professional brokers. You can count on AVOV Services brokerage firm to assist you further with any product offered by Allianz Belgium.

Time schedule

Monday - Friday: 8:30 a.m. - 5 p.m.
Saturday-Sunday: day off

Phone

+32 2 214 61 11 - General contact
+32 2 773 61 04 - Car Plan Assistance

Accident statement forms

European Accident Statement Form

DAS insurance company

As a pioneer and market leader in legal protection, DAS Belgium has been helping individuals and businesses for around 100 years by finding solutions to their legal disputes and making the law accessible to everyone. Find out how legal protection insurance can help you.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Mail

sinistres@das.be

Phone

+32 2 645 51 11 - DAS Belgium Legal Recovery Service

How to subscribe

The DAS has chosen an exclusive distribution channel: the broker.

The insurance broker has a clear role as intermediary between the client and the insurance company, both for the subscription of the contract and for the mediation in the event of a claim. Thus, you are advised by a professional in order to choose a product that corresponds to your situation and your needs. As a customer, you also expect expert advice and adequate support in the event of a dispute or specific complaint.

To subscribe to DAS Legal Protection, contact your very best insurance broker AVOV Services in Belgium.

DKV insurance company

DKV Belgium N.V. was founded in 1964 as the first foreign branch of Deutsche Krankenversicherung AG. In the meantime, DKV has grown into the Belgian specialist in the field of private health insurance. DKV offers a complete range of guarantees for both individuals and companies and can therefore count on the trust of almost 2 million policyholders. In the field of individual health insurance, DKV holds the leading position in Belgium. For group insurance, the market share is approximately 20%. Thanks to its collaboration with more than 6,000 intermediaries, DKV manages to maintain this position. DKV hs built up a relationship of trust with them over the years and is therefore able to better identify the needs of the customer.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Phone

+32 2 287 64 11 - DKV Belgium
+32 2 230 31 32 - DKV Assistance

What to do in case of an accident

In a case of an accident please call the DKV Assistance number as soon as possible. The easiest way to submit an insurance claim is via the mobile app “DKV Insurance”. Using the app you can easily take a photo of the receipt or referral and send it. It is also possible to fill in an insurance claim via the website DKV App

Europ Assistance insurance company

Europ Assistance is the first travel insurance and assistance player to have become global. Company’s assistance teams benefit from the strength, reliability, and international reach of a global organization with over 750,000 providers ensuring we've got you covered – anytime, anywhere. The company provides high quality travel, medical and security solutions: insurance benefits and easy claim processing to financially protect travelers in case of incident; assistance services to help travelers best prepare for their trip, support them while away and get them back home safely.

Time schedule

24/7

Phone

+32 2 533 75 75 - Europ Assistance 24/7

What to do in case of an accident

In a case of an emergency (medical, travel, vehicle, house) please call the Europ Assistance professional platform, which is available 24/7 on number in Belgium +32 2 533 75 75. An operator will guide further with your situation.

How To Subscribe

At AVOV Services, you can count on full support while you navigate for many products that Europ Assistance offers. It's not easy to find your way sometimes with the right insurance package, but we have you covered. You contact our services and we will guide you to find the best Travel Insurance solution.

Legal Village insurance company

Legal Village provides legal assistance insurance and legal services. Legal Village insurance comes in different formulas. These formulas offer legal protection for your mobility, private life or your home. Among these formulas, you have the choice between different options, ranging from the most important basic covers to the most extensive protection.

Time schedule

Monday - Friday: 9 a.m. - 5 p.m.
Saturday-Sunday: day off

Mail

declaration@legalvillage.be

Phone

+32 2 678 55 50 - Legal Village Health Insurance Help
+32 2 678 55 50 - Legal Village 24/7 helpline

What to do in case of an accident

For all your auto and home claims please inform the insurance company online as soon as possible. With this you immediately receive the reference of your file, a confirmation of the appointment of a lawyer within the framework of a criminal defense, and much more https://www.fo.legalvillage.be/csslegalvillage/legalvillageClaims/efnol/identifyLV. For other types of claims, you can send your declaration directly to declaration@legalvillage.be

Declaration

All the information and documents you have provided to support this claim are true and correct to the best of your knowledge and belief. You have not knowingly withheld any information relevant to this claim which would affect the Underwriter's judgement. You agree to subrogate all your rights in this matter to the Underwriter where a third party is liable. You waive your right to pursue the third party (or their insurers) for settlement of this claim. You will retain all supporting claim documentation for at least 30 days after the claim has been finalized as it may be requested for audit purposes.